Ozempic-Like Drugs May Increase Risk of Bone And Joint Conditions
Scientists 'Re-Watch' Videos Seen by Mice by Studying Their Brains
A free episode idea for Black Mirror.
A Simple Photo of Your Hand Could Detect a Rare Health Disorder
The future is in your fist.
Evolution Keeps Reinventing The Appendix. Here's Why It May Be Important.
Brain 'Stretching' Is The Secret to Protecting Your Mind From Dementia
“It’s not just one activity."
Elderly Poop Transplants Had a Surprising Effect on Young Mouse Ovaries
Trees Seen Emitting a Ghostly Light During a Thunderstorm For The First Time
One Daily Supplement Could Slow Your Biological Clock, Study Suggests
Maybe not a racket after all.
Pesticide Exposure Could Increase Disease Risk For The Next 20 Generations
Parkinson's Protein Could Help Explain Alzheimer's Gender Imbalance
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88% resolved. 22% stayed loyal. What went wrong?
That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.
Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.
Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.
If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.
